EMPOWER. INNOVATE.
TRANSFORM.
Builders Trust Us
FOR DEVELOPERS
Turn buyers into community
Residential Concierge®
Corporates Powered
FOR BRANDS
Turn customers into advocates
Brand Concierge®
Partners Engaged
FOR CHANNEL PARTNERS
Turn partners into family
Channel Concierge®
Countries Reached
FOR CONSUMERS
Turn transactions into loyalty
Consumer Concierge®
Employees Served
FOR EMPLOYEES
Turn workplaces into communities
Les Concierges®
Residential Concierge®
Turn buyers into community
Transform property ownership into a sense of belonging. Our Residential Concierge® creates vibrant communities that become the ultimate differentiator for premium developments.
CAPABILITIES
- Move-in concierge services
- Community engagement programs
- Lifestyle management
- Home services coordination
- Event curation for residents
- VIP access to Club Social® network
Brand Concierge®
Turn customers into advocates
Create VIP experiences that forge unbreakable customer loyalty. Our behavioral psychology approach transforms casual customers into passionate brand advocates.
CAPABILITIES
- VIP customer programs
- Exclusive access experiences
- Personal concierge for top customers
- Loyalty program management
- Customer profiling (Soul of Customer)
- Cross-brand privilege access
Channel Concierge®
Turn partners into family
Transform dealer and partner relationships into lifelong bonds. Channel Concierge® creates engagement programs that make your partners feel like family.
CAPABILITIES
- Dealer loyalty programs
- Partner reward management
- Exclusive dealer experiences
- Family engagement programs
- Recognition & rewards
- Global travel experiences
Consumer Concierge®
Turn transactions into loyalty
Create unforgettable experiences that keep customers coming back. Consumer Concierge® adds the magic touch that transforms ordinary transactions into extraordinary relationships.
CAPABILITIES
- Premium customer services
- Gift curation & delivery
- Special occasion management
- Exclusive access privileges
- Personal shopping assistance
- Travel & experience booking
Les Concierges®
Turn workplaces into communities
Transform employee experience with world-class concierge services. Les Concierges® has served 1.5 million employees at the world's most admired companies.
CAPABILITIES
- Personal errand assistance
- Travel & visa support
- Event & celebration planning
- Home services coordination
- Healthcare assistance
- Work-life balance support
Real Stories. Real Impact.
The impossible reservations. The sold-out tickets. The doors that don't open for everyone.
The Forgotten Anniversary
Arranged a surprise rooftop dinner with her favorite flowers within 4 hours
The Impossible Table
Secured a reservation at a fully-booked Michelin restaurant for a critical client dinner
The Midnight Rescue
Arranged emergency car service at 2 AM when a member's vehicle broke down
The Specialist Search
Found a rare specialist and arranged priority consultation within 24 hours
Centre Court Dreams
Secured Wimbledon finals tickets for a client's 25th anniversary surprise
The Lost Luggage
Tracked and delivered lost luggage to a resort 500km away overnight
The Birthday Miracle
Coordinated a surprise party across 3 cities with family flying in secretly
The School Admission
Navigated complex admission process and secured spot at preferred school
Beyond Metrics. Into Meaning.
Two frameworks born from 28 years of understanding what truly drives loyalty.
Soul of the Member™
Every member is a universe. Through our Dream Weaver journey, our concierges work intimately with each member to discover their soul—their preferences, rhythms, aspirations, and unspoken desires. This isn't AI. This is human intuition refined over 28 years.
Once we know the soul, our concierges become their white-gloved hands—anticipating needs before they arise, creating moments of genuine delight. Not personalization. True understanding.
The result? Personalization so genuine it feels like having a trusted friend who just happens to have access to the world.
See how it worksNet Happiness Score™
NPS tells you who will recommend you. NHS tells you who is genuinely happy. Measured on a scale of 1-10, our NHS captures the emotional residue of every interaction—the feeling that lingers long after the moment passes.
At Club Concierge®, we've consistently achieved 98%+ NHS across all clients. The proof? Companies like Accenture, Intel, and Microsoft renewing year after year—some for all 28 years we've been around.
When members are truly happy, they don't just recommend you—they become part of your family.
Design Your Program in Minutes
Our AI-powered Solution Wizard understands your industry, customers, and goals—then recommends the perfect Concierge® pathways tailored to your brand. No generic pitches. Just intelligent, personalized recommendations built on 28 years of expertise.
BRANDS SERVED
INDUSTRIES
YEARS EXPERTISE