THE FINEST CLUBS

Club Concierge® redefines personalized relationships with bespoke services, products, and experiences, fostering lasting loyalty.

Inspire. Uplift. Nurture.

Driving Excellence and Global Impact
Empowering Extraordinary Experiences and Unparalleled Reach

Team

Club Concierge fosters a culture of service excellence, where talented individuals are empowered to deliver their best work, resulting in superior customer satisfaction and impactful marketing partnerships. With a long-term investment in top professionals and a customer-driven approach, we prioritize the genuine care and comfort of our members. Our mantra of "Passion Rocks, Common Sense Rules" drives our success, supported by dedicated experience managers available 24/7/365.

Leadership

Our leadership team fosters a culture of care, prioritizing personalized experiences and profound connections.

Global

Headquartered in Bangalore, our global operational network comprises owned and partner engagement entities. Additionally, our virtual network of independent partners acts as fulfillment members, enabling us to tap into a virtual experience center and access top-notch experts.

Our Team
Excellence. Passion. Empowered

Club Concierge® empowers talented individuals to deliver exceptional service, ensuring superior customer satisfaction. Our mantra, "Passion Rocks, Common Sense Rules," drives our success, supported by dedicated experience managers available 24/7/365.

Our Leadership
Care. Expertise. Exceptional

Club Concierge®'s visionary leadership team fosters a culture of care, prioritizing personalized experiences and profound connections. Guided by their expertise, we deliver extraordinary, impactful service that sets new benchmarks in personalized care.

Our Global Partners
Connected. Seamless. Global

With offices worldwide, including Bangalore, our network ensures global coverage and local servicing. Our regional management, experience centers, and robust technological infrastructure uphold customer experience standards. Through our independent partners, we tap into unparalleled expertise and expand our reach.

Innovation, Empathy and Insight
Transforming for extraordinary results

Disruptive Innovators

At Club Concierge, we empower our clients to be disruptive innovators by identifying weaknesses in their customer experiences and leveraging innovative insights to create exceptional value. With our solid background as concierge professionals, we deliver service at a higher quality level, going beyond traditional customer service. Our scalable propositions and high-touch platforms provide a significant competitive advantage, allowing us to deliver contextual customer service globally.

Empathetic Navigatores

In today's digitally ubiquitous world, where customer opinions hold immense power, we understand the importance of exceeding expectations. We move away from outdated customer grouping methods and focus on creating exceptional experiences that deeply resonate with customers. By embracing their preferences and needs, we help our clients showcase their awesomeness and navigate the changing landscape to build successful businesses.

Insightful Champions

As disruptive innovators, we assist our clients in identifying weaknesses in their customer experiences and utilizing innovative solutions to deliver exceptional value. Our unique connection architecture enables us to connect anything to anything, anytime and anywhere. Through our proprietary service, Soul of the Customer, we gain deep profiling insights that allow us to understand what customers love and hate. This expertise enables us to deliver exceptional human experiences.

Empowered Enablers

Club Concierge serves as trusted partners, specializing in loyalty building for luxury, consumer, telecom, automotive, and more. We create differentiated services that foster passionate loyalty, engage customers, and drive profits, fueled by our mantra: "Experience - Way and Beyond."

Disruptive Innovators

Club Concierge® empowers clients as disruptive innovators, delivering exceptional value through insights. With a solid concierge background, we exceed traditional service, offering scalable propositions for a competitive edge in global customer care.

Empathetic Navigators

In a digital world, exceptional experiences matter. We prioritize exceeding expectations, rejecting outdated methods, and resonating deeply with individuals. By embracing preferences and needs, we help clients showcase their awesomeness and thrive.

Insightful Champions

As disruptors, we address customer experience weaknesses with innovative solutions. Through our unique connection architecture and deep profiling insights, we deliver exceptional human experiences across channels for diverse customers.

Empowered Enablers

Club Concierge® is a trusted partner in loyalty building for luxury, consumer, telecom, automotive, and more. Our differentiated services foster passionate loyalty, engage customers, and drive profits, guided by our mantra: "Experience - Way and Beyond."

Visionary Leadership
Empowering Teams, Chartering Success

Dipali Sikand

Dipali Sikand, the visionary founder of multiple firms, including Club Concierge®, has revolutionized personalized service and established industry leadership. Her customer-centric approach shapes our ethos, meeting evolving client needs.

Nisha Verma

Nisha Verma, Director of Customer Experience, brings deep understanding and unmatched passion for exceeding expectations. Her commitment to personalized attention and exceptional service earns global client accolades.

Samar Singh Rathore

Samar Rathore, Director of Global Engagement, leads our client operations, managing national and global partnerships with cultural expertise. He expands Club Concierge®'s global footprint, delivering seamless and localized experiences.

Srikanth DS

Srikanth D.S.,MD of Les Concierges, drives employee engagement and concierge services, fostering exceptional workplace experiences. At Club Concierge®, he serves as the Director of Strategy.

Dhiraj Agrawal

Dhiraj Aggarwal, as the Vice President of Client Engagement, plays a crucial role in building strong and lasting relationships with our clients. With a customer-centric approach and a keen understanding of their unique requirements, Dhiraj ensures that our services align with their goals and exceed their expectations.