Privacy | Club Concierge

Terms and Conditions

Welcome to Club Concierge, a service dedicated to elevating, inspiring, and nurturing your lifestyle. For 25 years, our team at Club Concierge® has strived relentlessly to secure the exclusive registration of the term “concierge” in India. Synonymous with being miracle makers, experts in accessing the inaccessible, and setting the benchmark for exceptional services, we take pride in our unparalleled commitment. By accessing or using our app, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our app.

1. Description of Services

Club Concierge provides a platform that connects users with a wide array of third-party service providers across various categories, including but not limited to:

Club Memberships: Social, golf, athletic, sailing, country clubs

Dining: Fine dining, bars, nightlife, Michelin-starred restaurants, epicurean experiences

Stay: Fine hotels, great stays, hidden gems

Escape: Tours, day trips, attractions, experiences

Enjoy: Music, sports, theatre & film, art, fashion

Work: Spaces, fairs, expos, summits, events

Fit: Play areas, gyms, wellness centers

Care: Gifts, home services, party planning, elder care, junior assistance, paperwork

Transport: Tickets, visa services, lounge access, meet & assist, car rentals

Advisory: Personal, health, finance, legal

Exclusive: Custom journeys, private dining, VIP events

The availability of these services depends on third-party providers and may vary based on user preferences and location. Club Concierge acts solely as an intermediary and does not directly provide these services. Services are subject to change without notice.

2. User Eligibility and Account Registration

You must be at least 18 years old or have the consent of a parent or guardian to use the app.

To access our services, you are required to create an account by providing accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account credentials (e.g., username and password) and for all activities that occur under your account.

Club Concierge reserves the right to refuse service or terminate accounts if the information provided is inaccurate, incomplete, or violates these terms.

3. User Responsibilities

As a user, you agree to:

Provide true, accurate, and complete information when using the app.

Comply with all applicable laws and regulations in your jurisdiction.

Use the app and services for lawful purposes only.

Be solely responsible for any fees, charges, or expenses incurred through your use of the app or the services provided by third parties.

Not attempt to reverse engineer, hack, or otherwise misuse the app or its content.

Not submit requests that are illegal, immoral, infeasible, or implausible.

Verify the accuracy and legality of any information provided through the app before acting on it.

4. Payment Terms

Club Concierge facilitates connections between you and third-party service providers.

Any payments for services are to be made directly to the service providers according to their own terms and conditions.

Club Concierge does not process payments or handle financial transactions on behalf of users or service providers.

You are responsible for all costs, fees, and charges associated with the services you choose to engage with through the app.

5. Intellectual Property Rights and Ownership of Content

Club Concierge is the registered owner of the trademark “concierge” in India.

All content on the app, including text, graphics, logos, images, and software, is the property of Club Concierge or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Ownership of Photos and Details: Club Concierge does not own the photos, images, or details of the recommendations provided in the app. These belong to their rightful owners, such as the establishments or third-party service providers. Any use of such content is either under fair use, with permission, or for informational purposes only.

Curated Suggestions: The recommendations provided by Club Concierge are curated based on popular usage, customer reviews, and other user-generated content. Club Concierge does not create, endorse, or verify the accuracy of this content.

You may not use, reproduce, or distribute any content from the app, including the “concierge” trademark, without prior written permission from Club Concierge.

Your use of the app does not grant you any ownership or rights to Club Concierge’s intellectual property.

6. Disclaimers

Club Concierge provides the app and its services “as is” without any warranties, express or implied.

We do not guarantee the quality, safety, legality, or availability of the services provided by third parties.

Club Concierge is not responsible for any issues, disputes, or outcomes resulting from your use of the app or engagement with third-party services.

No Ownership or Endorsement: Club Concierge does not own, control, or endorse any of the third-party services, establishments, or content (including photos and details) recommended through the app. All such content is provided for informational purposes only and belongs to its rightful owners.

Accuracy of Content: We do not guarantee the accuracy, completeness, legality, or reliability of any content, including user-generated reviews or popular usage data. You acknowledge that you use this information at your own risk.

No Liability for Misrepresentation: Club Concierge shall not be liable for any misrepresentation, whether by members, establishments, or third parties, regarding the services or content provided through the app.

7. Limitation of Liability

To the fullest extent permitted by law, Club Concierge disclaims all liability for any direct, indirect, incidental, special, or consequential damages arising from your use of the app, including but not limited to loss of data, profits, or opportunities.

We do not guarantee that the app will be uninterrupted, error-free, or free from viruses or other harmful components.

Maximum Liability Limit: In no event shall Club Concierge’s total liability to you for all damages, losses, and causes of action exceed Rs. 100 (Indian Rupees One Hundred). This limitation applies to all claims, whether based on contract, tort, or any other legal theory, arising out of or related to your use of the app or the services provided.

8. Indemnification

You agree to indemnify, defend, and hold harmless Club Concierge, its directors,share holders, officers, employees, agents, successors, assigns, and their respective heirs from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of the app.

Your violation of these Terms and Conditions.

Your violation of any rights of a third party, including intellectual property rights.

Any disputes between you and third-party service providers or establishments.

Any misrepresentation or inaccurate information provided by you or through your account.

Any legal action or claims brought by members, establishments, or third parties related to your use of the app or the services.

9. User Conduct and Prohibited Activities

You agree not to submit false, misleading, or inaccurate information through the app.

You may not use the app for any unlawful purpose or in any way that could damage, disable, or impair the app or its services.

Club Concierge reserves the right to remove any content or suspend/terminate accounts that violate these terms.

10. Termination of Service

Club Concierge reserves the right to suspend or terminate your access to the app at any time, without notice, for any reason, including but not limited to:

Your breach of these Terms and Conditions.

Submission of requests that are illegal, immoral, infeasible, or implausible.

Misuse of the app or its content.

Upon termination, your right to use the app will cease immediately, but any obligations (e.g., indemnification) will survive.

11. Amendments to Terms

Club Concierge reserves the right to modify or update these Terms and Conditions at any time, including the addition of new terms that may be introduced from time to time.

Any changes will be posted on the app, and the updated terms will take effect immediately upon posting.

Your continued use of the app after any changes to the Terms and Conditions constitutes your acceptance of the revised terms, including any additional terms that may be added from time to time.

If you do not agree to the updated terms, you must stop using the app immediately.

12. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these terms or your use of the app shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

13. Acceptance

By using our app, you confirm that you have read, understood, and agree to these Terms and Conditions. Please tick the box on the app to indicate your acceptance:
“Yes, I understand and agree to your terms.”

At Club Concierge, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our app. By using Club Concierge, you agree to the practices outlined below.

1. Data Collection

We collect the following types of personal information:

Account Information: Your name, email address, phone number, and other details you provide when registering.

Payment Information: Credit card details or other payment methods (handled securely via third-party payment gateways).

Usage Data: Details about how you use the app, such as requests, services accessed, and preferences.

Device Information: IP address, device type, operating system, and browser type.

Location Data: Your location, if you enable location services, to offer personalized recommendations.

2. Purpose of Collection

We collect this data to:

Create and manage your account.

Provide and tailor services, like connecting you with third-party providers.

Process payments for services you use.

Communicate with you about your requests, updates, or promotions.

Improve the app’s features and user experience.

Meet legal requirements and resolve disputes.

3. Data Usage

Here’s how your information is used:

Internal Use: To deliver services, offer support, and enhance the app.

Third-Party Sharing: We may share data with third-party service providers (e.g., payment processors or analytics tools) to support the app’s functionality. These providers are contractually obligated to keep your data confidential and use it only for the intended purpose.

Marketing: With your permission, we may send you promotional emails or newsletters. You can opt out anytime.

4. Data Protection

We use industry-standard security measures, such as:

Encryption for sensitive data (e.g., payment details).

Secure servers and databases.

Regular security audits.
While we strive to protect your data, no online transmission is completely risk-free, and we cannot guarantee absolute security.
Note: We recommend adding a brief mention of data retention policies (e.g., how long data is stored and criteria for deletion) for added transparency, if applicable.

5. User Rights

You have the following rights over your data:

Access: Request a copy of your information.

Correction: Update or fix incorrect data.

Deletion: Ask us to delete your data, subject to legal exceptions.

Opt-Out: Unsubscribe from marketing emails.
Note: If required by law (e.g., GDPR), consider adding data portability rights.
Contact us at [insert contact email] to exercise these rights.

6. Cookies and Tracking Technologies

We use cookies and similar tools to:

Save your preferences.

Analyze app usage.

Provide personalized content.
You can adjust cookie settings in your device or browser, but this may impact app performance.

7. Changes to Privacy Policy

We may update this policy occasionally. Changes will be posted in the app, and your continued use signifies acceptance of the updated terms.

8. Third-Party Services Policy

Club Concierge integrates with third-party tools and services (e.g., payment gateways, analytics tools, and social media logins) to enhance your experience. These services are governed by their own terms and privacy policies, which you agree to when using them through our app. Club Concierge is not responsible for the performance, availability, or data practices of these third-party services. We encourage you to review their terms and policies before engaging with them. By using our app, you acknowledge that any issues arising from third-party services are between you and the provider, and Club Concierge shall not be liable for any related claims or damages.

9. Data Retention Policy

Club Concierge retains your personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, such as providing services, resolving disputes, and complying with legal obligations. Account information is kept while your account is active and for a reasonable period thereafter to address any post-termination inquiries. Usage data and analytics are retained in anonymized form for app improvement. You may request deletion of your data at any time, subject to legal exceptions (e.g., unresolved disputes or compliance requirements). Data is securely deleted or anonymized once it is no longer needed. For more details, please contact us at [insert contact email].

10. Security Policy

Club Concierge takes the security of your data seriously. We implement industry-standard measures to protect your personal information, including:

Encryption: Sensitive data, such as payment details, is encrypted during transmission and storage.

Secure Servers: Your data is stored on secure servers with restricted access.

Regular Audits: We conduct periodic security audits to identify and address vulnerabilities.

Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.
Despite these measures, no online system is entirely risk-free. We strive to protect your data but cannot guarantee absolute security. If you suspect any unauthorized access to your account, please notify us immediately at [insert contact email].

Thanks for choosing Club Concierge!