Client: Egypt's Largest Mobile Provider
Challenge:
The client, Egypt's largest mobile provider, aimed to enhance their subscribers' experience by offering a comprehensive personal assistant service. They sought a partner who could back-end this service, providing seamless assistance for over 150,000 active users on a monthly basis. The goal was to create a program that would continuously increase subscriber numbers and usage, offering convenience and adding value to their customers' lives.
Solution:
Club Concierge was selected as the trusted partner to deliver the Personal Assistant Services for the mobile provider. The program was designed to cater to various aspects of customers' lives, ensuring their needs and preferences were taken care of with a simple phone call. The services provided encompassed a wide range of categories, including travel, entertainment, dining, gifts and flowers, errands, laundry, utility and bill payments, medical appointments, and home maintenance.
Travel: Club Concierge assisted subscribers with all travel-related services, such as hotel bookings, ticket reservations, cruise arrangements, package tours, visa processing, Haj and Umra assistance, airport transfers, and VIP meet and greet services.
Entertainment: Subscribers could rely on Club Concierge for securing cinema tickets, theatre and concert tickets, sport event tickets, both in Cairo and anywhere in the world.
Dining: The program offered restaurant reservations, home delivery from restaurants that do not typically offer delivery services, and catering services for parties and events.
Gifts and Flowers: Club Concierge facilitated the delivery of gifts and flowers within Egypt and to locations around the world.
Errands: Subscribers enjoyed the convenience of door-to-door delivery for pharmaceuticals, groceries, vegetables, and meats.
Laundry Services: Club Concierge managed laundry services, ensuring customers' clothes were cleaned and delivered to their doorstep.
Utility and Bill Payments: Subscribers could rely on Club Concierge to handle all utility and bill payments, saving them time and effort.
Medical Appointments: Club Concierge assisted in booking doctors, hospitals, and all medical-related appointments.
Home Maintenance: The program included arranging for various home maintenance services, such as carpentry, plumbing, electrical work, painting, and more.
Results:
Club Concierge's partnership with Egypt's largest mobile provider proved highly successful. The Personal Assistant Services program experienced continuous growth in subscriber numbers and usage, becoming a highly valued and differentiating feature for the mobile provider. The program's ability to provide convenience, personalized assistance, and a wide array of services helped the client achieve a unique differentiation and a significant service USP in the competitive mobile market.
The award-winning program not only enhanced customer satisfaction and loyalty but also positioned the mobile provider as a trusted brand committed to delivering exceptional customer experiences.
Club Concierge's expertise in delivering comprehensive and reliable personal assistant services has solidified their reputation as a leading provider in the industry, catering to the diverse needs of mobile subscribers in Egypt.
